Contact information

ALPHAFUSION

Customer support email: support@alphafusionshop.com
Website: alphafusionshop.com

Support hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)
Average response time: within 24 hours, 7 days a week

Before you write to us

For questions about an existing order, please include your order number and the email address used at checkout. This allows us to locate your order immediately and respond faster. If your message is about a damaged or incorrect item, attach clear photographs of the product and the packaging.

What we can help with

Order status and tracking updates. Address corrections and cancellations within the first 12 hours after purchase. Refund requests under our 120-day satisfaction guarantee. Damaged, defective, or incorrect items. Product usage questions. Privacy and data requests.

We do not operate a phone line. All support is handled by email so that every request is documented and traceable for both sides. Every message receives a reply, and we aim to resolve your issue in the first response whenever possible.